Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@turnerswarehouse.com. Please note that returns will need to be sent to the following address: 

Turners Warehouse
1528 W San Pedro Suite #7
Gilbert, Arizona 85233

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as resin or glue) or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@turnerswarehouse.com.

Returns-  We accept returns of unused original condition for 30 days. Full refunds of the purchase price of the items are issued once the return has been made and inspected.   Shipping is the responsibility of the person returning the merchandise.   We reserve the right to refuse returns on a case by case basis due to unusual circumstances. 
Beyond 30 days the return is subject to approval and will only be done for store credit.   Please contact us for returns beyond 30 days for approval.